Does Pandora Jewelry Have A Lifetime Warranty


Pandora Jewelry is a premier jeweler who has been crafting jewelry for over 30 years. Founded by goldsmith Per Enevoldsen, Pandora Jewelry quickly gained global recognition for their distinctive, complex designs and high-end craftmanship. From intricate charm bracelets and statement rings to elegant earrings and necklaces, Pandora’s timeless designs are crafted from 18K gold, sterling silver, precious stones, and genuine diamond. The brand has won multiple awards including the “Jewelry Brand of the Year” in 2015 and is immensely popular with jewelers around the world due to its unique combination of modern style with traditional craftsmanship.

Detail of the Warranty

Pandora Jewelry offers customers a lifetime warranty that entitles them to a free repair or replacement of the original jewelry piece if it experiences manufacturing or stone defects. This warranty applies to pieces purchased in Pandora stores and on the official website. However, if the jewelry piece suffers from normal wear and tear, is intentionally modified, or accidentally damaged due to misuse and abuse, then this warranty does not apply. In addition, certain items such as leather pieces; pieces with stones such as pearls; personally altered items; pieces from third party retailers; pieces that have been exchanged; and any item purchased more than two years prior to requesting repair/replacement are also not covered by this warranty. Lastly, the customer may be asked to provide original proof of purchase for additional support.

Purchasing with Confidence

Yes, Pandora Jewelry does offer a Lifetime Warranty against defects in material and workmanship. This means that any jewelry purchased from an authorized Pandora retailer is eligible for free repairs or replacement by Pandora. In addition to this lifetime coverage, customers can also enjoy free repairs and free re-plating of their jewelry for the duration of the warranty. The customer service team will be available to answer any questions regarding repair services or warranties, giving customers confidence in their purchases every time.

Making the Most of Your Warranty

To ensure that your Pandora Jewelry lasts a lifetime, you should take proper care of it regularly. Here are some tips to ensure that you can get the most out of your jewelry and its warranty:

Does Shein Jewelry Turn Your Skin Green

1. Store Your Jewelry Properly: Keep the jewelry in the pouch provided by Pandora when not in use. This may keep dust particles and moisture from getting on the metal and its stones – which can damage them over time.

2. Clean Your Jewelry Regularly: To keep your jewelry looking its best, clean it often with mild soap, lukewarm water and a soft brush or polishing cloth. Don’t dip your jewelry pieces in any chemical solutions as this could severely damage them.

3. Avoid Harsh Chemicals: When cleaning or wearing Pandora jewelry, be sure to avoid harsh chemicals like detergents, chlorine, perfume, hairspray etc., as these chemicals can cause darkening or discoloration of certain metals and/or surfaces over time. If necessary wear protective gloves when handling such substances at work or home.

4. Inspect for Damage: The warranty does not cover accidental damage such as scratches and chips; inspect your jewelry once a week for signs of damage so you can bring it to a professional before anything deteriorates further. Follow manufacturer instructions regarding what kind of repairs certification is necessary to make repairs under warranty if needed.

5. Keep Track Of Your Receipts & Inspections: Most importantly, keep track of all receipts relating to your purchases and service appointments that you may have made throughout the life cycle of your Pandora pieces – these will help prove when they were purchased should an issue arise down the line related to the product or service received.

How to Make a Claim

Step 1: Contact the authorized Pandora retailer from which your item was purchased, or contact customer service at – provide a copy of your original proof of purchase.

Step 2: If an exchange or repair is requested for an item that has warranty coverage, pack the item securely and ship to your local authorized Pandora retailer or directly to PANDORA Support Center. Be sure to include your name and mailing address, telephone number, and email address with your return shipment.

In Style Jewelry

Step 3 (Visual):

Contact the Pack the item

Authorized retailer securely & ship

or Customer service

Step 4: For each shipment, obtain tracking information in order to confirm delivery and condition of the product being replaced and/or serviced. PANDORA reserves the right to refuse any product deemed as not being in saleable condition prior to receiving it prior and before any repairs are undertaken.

Step 5 (Visual):

Obtain Refuse products


Info not in saleable condition

This will ensure that you get your exchanges/repairs quickly and hassle-free. The final step will be for PANDORA to inspect the items upon receipt – leaching determines if they are covered by warranty and if they can be fixed/replaced without any additional costs. Links to contact information:


Having a lifetime warranty through Pandora Jewelry is a great way to ensure that your purchase is protected for years to come. Not only can you make sure it will be covered against defects and craftsmanship, but you can rest easy knowing that your purchase will have the backing of a renowned international jewelry brand – making it easier than ever to enjoy your jewelry for many years. Whether you are shopping for yourself or looking for a special gift for someone special, the peace of mind that comes with a lifetime warranty from Pandora Jewelry is one of the most beneficial features of buying from them.

Send this to a friend