Can You Return Jewelry To Daniels


Daniels Jewelry was founded in 1921 and has since been recognized as one of the leading jewelry stores in the United States. From diamond rings to designer watches, Daniels offers something for everyone. They pride themselves on providing the highest quality of items backed by their customer service policies.

When it comes to returns and exchanges, Daniels takes a compassionate approach that may be different from other retailers. Customers have the option to return or exchange their purchase within 30 days from date of purchase provided that all pieces are undamaged and in their original packaging. The store will offer a full refund or even an equal exchange if necessary, helping customers get what they desire while keeping them satisfied with their purchase. In addition, they also offer free shipping on online orders within the continental US if the cart total is over $125. This allows customers to more easily compare merchandise and prices against those available online before committing to a purchase in store.

Overview of the Returns Process

Yes, you can return jewelry to Daniels. The returns process for all products is designed to be straightforward and hassle-free. Here are the step by step instructions of what you need to do in order to return your jewelry:

1. Contact customer service: You will need to contact customer service via phone or email with your request for a return/exchange, providing information such as the product, order number and reason for the return/exchange. Customer service will then provide a Returns Authorization (RA) number and further instructions if needed.

2. Pack the item(s): Package up the item(s) securely in the original box or package with all included items such as documents, accessories and warranties. Make sure that any barcodes on either outer and inner packages remain visible for our review team.

3. Fill out a returns form: Make sure that you fill out the returns form with details about your order and return/exchange reason as instructed by customer service staff. Attach this form and put it inside your package before shipping back with your item(s).

4. Ship back with tracking & insurance: You will be responsible for funding the cost of return shipping which must include tracking and insurance, so that breakage or loss during transit is covered.

5. Refund or Exchange Confirmation: Once we receive and inspect your item(s), you’ll get an email providing confirmation of refund or exchange being approved (if applicable).

Available Plans for Returning Jewelry

At Daniels Jewelers, we understand that jewelry purchases are a personal decision and can come with special meaning. That is why we strive to make returns as hassle-free as possible for our customers.

If you have purchased an item from us, whether in-store or online, you may be entitled to reimbursement via a warranty, refund, replacement or exchange under certain conditions. Our warranties vary depending on the item and are outlined in detail with every purchase. All refunds and replacements must be made within 30 days of purchase and require proof of purchase alongside the returned item. Our exchanges vary depending on the product ordered – find out more by speaking to our Expert Jewellers.

What Types of Jewelry Can Be Returned

At Daniels, you can return most jewelry items within 30 days of purchase. This includes the following types of jewelry: earrings, necklaces, bracelets, rings (including wedding bands), charms and pendants, watches and timepieces, pens, keychains and lanyards, silverware and frames. You will need to provide proof of purchase in order to return an item. All returned items must be in their original condition with all original packaging intact. Returned jewelry may also be subject to inspection by a member of the Daniels staff prior to being refunded or exchanged for another item.

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Handling Lost and Damaged Jewelry

At Daniels, we understand that sometimes jewelry may arrive damaged. We’re here to help make it right if this happens! If you have purchased jewelry that was damaged when it arrived, please contact our customer service team immediately. They will assist in discerning what caused the damage and any available remedies.

If your item has arrived damaged and is close to the time of expiry on your returns policy, then it may be possible for a refund or exchange. Even if this isn’t an option, our repair staff can work on restoring the piece while working with you to ensure you’re satisfied with the outcome. It’s important to note that coverage may depend on warranties associated with certain products and services. If any warranty claims apply, our customer service team can provide further assistance in determining coverage eligibility and filing any necessary claims.

Whether you choose a refund, exchange, or repair solution for your damaged jewellery purchase from Daniels, we strive for maximum satisfaction every step of the way for all our customers. Our goal is to make sure you get exactly what you want: beautiful pieces in perfect condition!

How to Prepare for the Return

To successfully return or exchange jewelry at Daniels, you must bring the original documentation that came with your purchase. This includes the signed receipt, appraisal (if applicable) and any other documents that were part of the sales package. If you’re returning an item due to a defect, please also provide photos of the defective item and return it in its original packaging. You will also need to include a brief description of why you are making the return so that Daniels can properly address the issue. This can be included on the provided return form. Please note that all returns must be made within 30 days of purchase in order to receive a full refund.

The Claims Process

Yes, you can return jewelry to Daniels. If you are not completely satisfied with your purchase, Daniels offers a 30-day, Saturday-to-Saturday returns policy beginning from the date of purchase. You must return the item in its original condition and packaging along with proof of purchase to receive a full refund or exchange. Once an approved return is received, you will receive your refund via the original form of payment within two business days.

The claims process for returns at Daniels is simple and straightforward. You may wish to contact their customer care team prior to shipping any items back so they can provide information on timelines and documents required for the claim process. Generally, Daniels requires customers to provide some form of identification along with their order number as well as a detailed description of the item being returned that includes when and why it was purchased as well as where it was purchased. Once all paperwork is gathered and received by Daniels, shipment of the item(s) should be completed within 3-5 business days. It usually takes 2-3 weeks for the entire return process to be completed depending on factors such as payment method used and location shipped from/returned to.

Tips for Making Your Return go Smoothly

Yes, you can return jewelry to Daniels. To ensure that the return process goes smoothly, it is important to take special care when packing the items and to follow a few simple steps. First and foremost, check the quality of the item you are returning. Make sure that any visible defects or signs of wear have been noted and included on the return form. Packaging is also essential in order to protect the item; carefully wrap it in tissue paper or bubble wrap and box it safely before returning it. Finally, communication is key; make sure to include your contact information and a clear explanation of why you are returning the item so that Daniels staff can respond quickly and efficiently. By following these tips you help ensure a stress-free experience with returning jewelry to Daniels.

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Additional Resources

Yes, you can return jewelry to Daniels. Most purchases made online or in-store at Daniels Jewelers are fully refundable within 30 days with a proof of purchase. If the jewelry is defective within the first 90 days of purchase, you may exchange it for an item of equal value. All items must be in their original condition and include all original packaging and materials along with any certificates of authenticity enclosed with the item. When returning jewelry, please make sure that it is properly packaged to prevent loss or damage during transit.

If you are looking for additional resources regarding returns of jewelry to Daniels, there are many helpful articles available online that provide step-by-step instructions on how to return a purchase to the store. Additionally, tutorials and videos featuring customer service representatives from Daniels providing guidance on how to make a return can be found on the official website as well as several third-party websites dedicated to customer service assistance. Finally, if you’re still having trouble processing your return, customer service representatives from Daniels can also offer support via email or phone for a more personalized experience.


Yes, you can return jewelry to Daniels Jewelry. The returns process for Daniels Jewelry is simple and straightforward, allowing customers to receive their money back or exchange the jewelry within a set time frame. When returning jewelry, customers will need to have the original packaging and receipts in order to process the return properly. Customers should check the specific store’s policy regarding refunds and exchanges before completing their purchase to make sure they understand their rights as consumers.

The benefits of returning jewelry purchased from Daniel Jewelry are plenty; firstly, customers can easily get a refund or exchange if not satisfied with their purchase. Additionally, returns are swift and hassle-free due to the clear return policy and detailed instructions on how to process a return.

There are some challenges associated with returning jewelry purchased from Daniel Jewelry stores too; firstly most stores do not offer free shipping when returning an item and second, certain items may be subject to restocking fees such as items with moving parts or customization products. Furthermore, some items purchased online or by phone can only be exchanged at a brick & mortar store location and cannot be returned by mail. It should also be noted that all returns are assessed for quality control and may not be accepted if the item has been damaged or tampered with in any way.

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